GESTÃO DE FERRAMENTAS DA QUALIDADE: aplicação de ferramentas que auxiliem na padronização de processos da Controladoria Acadêmica

Abstract

The work was developed from a bibliographic study and a case study in a educational company: the Centro Universitário do Sul de Minas, on Varginha's city. It's a IES keeped by Fundação de Ensino e Pesquisa do Sul de Minas (FEPESMIG). Consists of management through quality tools and continuous improvement management that helps on reduction of operational necks, improving the communication and the control of departments involved in the sector of Academic Controllership of the Fundação de Ensino e Pesquisa do Sul de Minas (Grupo Unis), responsible for preparing classes schedule and managing classroms to the courses that happens on the academic center (GEAT, GEN e GESS), and responsible for the apuration of the teachers' payroll. The work objective is to show how the repetitive activities reduction and the improvement in classroom management in the IES contributes in the efficiency and de the decision making. Was made a project planning by the 5w2H tool. A pattern flow was established through a POP and two flowcharts. In the end, a checklist. The project covers a processes standardization, aiming a optimizing time, reducting the unnecessary activities, with an more accurate resilition analysis, considerably increasing quality levels.