ACELERAÇÃO DE INOVAÇÃO: melhoria de processo adquirindo velocidade, confiabilidade e redução de custo

Abstract

This thesis seeks to present the study of the capacitation of innovation methodology and its stages in order to obtain the acceleration of innovative processes for personal and professional daily routines, thus aiming, as a final result, the creation and implementation of a tool that can assist a certain company in generating reliable data produced by collaborators who find themselves directly connected to the operation executed over the course of their workday. For the conclusion of the final objective, the Design Thinking methodology was used, foscusing on the personal and professional development of the participants who were chosen by the Porto Seco Sul de Minas, where the tool makes it possible for collaborators who are capacitaded by it to have a new vision. Such personal and professional traits were obtained through training, with the aim to innovate, create and acquire a solution for a certain problem, being it pertinent or not in the workplace, regardless of the department it would be executed in. The application of such improvement is expected to result in the significant reduction of costs, labour hours and damages to the environment, thus minimizing environmental impacts and accelerating the accomplishment of necessary stages during each collaborator’s workday. From the identified problem, which is the communication and information transfer between departments and the reliability of such information, a determined solution was created, completely online, trustworthy ang agile. Said solution and its stages are described throughout this thesis. As a result, the implemented improvement achieved such satisfaction levels that it was replicated in other departments within Porto Seco Sul de Minas, with the goal to extend the reliability and speed of frequent operations, as well as the improvement and innovation of existing internal processes. The high level of satisfaction of the operational collaborators, managers, directors, clients, and public agencies such as the Receita Federal Brasileira, was achieved as a final result, considering that the previously mentioned tool obtained as a conclusion, has the purpose of meeting demands directly related to all parties involved.