IMPLANTAÇÃO DE SISTEMA DE GESTÃO INTEGRADA (SGI) DESENVOLVIDO INTERNAMENTE EM UMA EMPRESA DO SETOR LABORATORIAL: Comparação com Soluções de Mercado em um Estudo de Caso em Varginha, MG IMPLEMENTATION OF AN INTEGRATED MANAGEMENT SYSTEM (SGI) DEVELOPED INTERNALLY IN A COMPANY IN THE LABORATORY SECTOR: Comparison with Market Solutions in a Case Study in Varginha, MG

Abstract

The present work analyzes the implementation of an Integrated Management System (IMS) developed internally in a laboratory company located in Varginha, MG. The research focuses on the benefits and challenges of opting for a custom-built system compared to ready-made market solutions. The implementation of IMS has proven to be an effective strategy for improving operational efficiency, ensuring regulatory compliance, and optimizing internal processes. However, developing an in-house IMS presents challenges, such as employee resistance and the technical complexity of integrating with legacy systems. The methodology adopted was a case study, which included interviews with the company owner, the IT manager, and an administrative assistant, as well as document analysis and process observation. The research compared the advantages and disadvantages of internally developed systems and market solutions, highlighting that while ready-made solutions offer lower initial costs and faster implementation, in-house systems provide greater flexibility and customization, albeit with higher costs and ongoing maintenance requirements. The results indicate that the customization of the internal system has contributed to improving the company's services, offering greater control and adaptation to the specific needs of the laboratory sector. The implementation was carried out gradually, with process mapping, system development and customization, followed by rigorous testing and staff training to ensure its effectiveness.