GESTÃO DO CONHECIMENTO: implantação e principais ferramentas de TI para aperfeiçoar a Gestão do Conhecimento nas organizações

Abstract

This paper describes and analyzes the deployment and the main information technology tools used in the Management of Knowledge in organizations, with a focus on minimizing the difficulties encountered by companies to administer the knowledge generated. It is a fact and notorious that companies produce much knowledge, but in most cases, this knowledge is not channeled and optimized for decision-making about their business. This work seeks a detailed description of the main tools of GC used by corporations in order to increase its competitive power in the market that is increasingly disputed. This goal will be achieved through a bibliographical study and survey of best practices used by companies concerned to manage the knowledge produced through your business. It is also important to emphasize the importance of work for managers of knowledge within organizations that such tools are in constant evolution and modification, aiming always accompany the needs of the market as well as the people who operate, develop and participate in this market.