GESTÃO DA QUALIDADE DE PROCESSOS: um estudo de caso sobre aplicação de ferramentas para resolução de um problema dimensional em guarnições de porta malas

Abstract

Organizations increasingly need to find ways to keep their manufacturing processes free of waste, reduce costs, minimize defects, and increase profit margins. Faced with this, eliminating the causes of non-compliance becomes essential for the company's growth. Under this premise, this work has the objective of identifying the causes of the dimensional problem through the application of Methodology and analysis of solutions of problems 8D, together with the tools of quality management (5W2H, brainstorming, 5 Porquês, GUT matrix, cause and effect diagram and Poka-Yoke device), in order to propose corrective and preventive actions. Such an approach is justified by the importance of guaranteeing the quality of the product in question, aiming at customer satisfaction. In order to reach the proposed objective, the work was elaborated by means of a theoretical reference, under the theme in which the concepts and definitions of the 8D methodology and the quality management tools to be applied, as well as the case study for the elimination of the dimensional problem reported through customer complaint in an organization. Therefore, with the application of these tools it was possible to obtain results such as the elimination of losses and failures in the production process, besides greater process control. The root cause of nonconformity was identified through the applied tools, which allowed for greater quality in the product, providing gains in competitiveness that are important for the growth of the company.