INSTALAÇÃO DE UMA ESTRATÉGIA DE QUALIDADE

Abstract

Every company must provide excellent customer service, this is a challenge for any company independent of the area in which it is included. The managers' awareness that the customer is the basis of the organization has generated great advances and has increasingly expanded the tools of the Quality Management System. The excellence in the quality of services provided is often a guarantee of permanence of the client, it is necessary to surpass the expectations of the one that is fundamental piece of the companies. The present work has the purpose of presenting the benefits obtained by a company in the development of a quality management system starting from the initial phase of standardization until obtaining the certificate of ISO9001. The implementation of a quality management system is a priority in this time of great competitiveness, especially in the face of competition, globalization, customer requirements and the market itself, increasingly competitive in order to improve products and objectives from the company. For quality to happen, awareness and development of everyone must be committed and active. In this case study the advantages are presented to demonstrate the reasons why companies go through this process, aiming to study and understand the principles of quality, application and quality tools and achievement of Quality Management System certification.