CONTROLE DO ÍNDICE DE RETRABALHO: estudo de caso em uma empresa do ramo automotivo

Abstract

The paper evaluates the impacts caused by the introduction of productive indicator controls in a finishing line of an automotive parts industry. The objective is to evaluate the quality indicators, seeking to determine the worst rework defect and thus apply actions that reduce this index. It is important to note that this project shows that through a control of quality indicators, it is possible to identify the main defects that negatively impact the process and thus implement actions directly and objectively, which contributes to the growth and profitability of the company. This purpose will be achieved from the case study that was initially developed through a literature review on quality and indicators, in order to know the advantages and disadvantages of using these methods and tools, as well as characteristics, operation and application in industries. To assist in the analysis, productive indicators were created that contributed to the study enabling the creation of improvement proposals.