ACEITAÇÃO DE SISTEMAS DE INFORMAÇÃO GOVERNAMENTAIS: estudo de caso na Secretaria do Estado de Saúde de Minas Gerais

Abstract

Government organizations have different Information Systems (IS) that help in data storage and process digitalization. The digitization of government processes can help in the execution of daily procedures of public institutions and optimize their performance. Furthermore, the use of Information Systems makes it possible to transform data into information that can help in the decision-making process, minimize the use of resources (financial, human or physical) and maximize their efficiency. However, the adoption of Information Systems and their respective acceptance by people who will make use of their resources is a phenomenon that involves technical-social aspects. Therefore, this study aims analyzing the perception of Minas Gerais State Health Secretariat's (SES-MG) public servants in relation to the perceived utility and ease of use of the main state and federal Information Systems that are part of the daily use of each one of the sectors of the agency. This attempt was achieved through a quantitative approach, deductive logic and positivist epistemology, executed through a case study at SES-MG. A total of 52 SES-MG's public servants responded to the data collection tool. Our analyses suggest that SES-MG's public servants consider the main Information Systems of daily use of the organ as useful and easy to use, leading to the intention of their use. The comparison between user groups, female and male, suggests that practices associated with the External Variables of the TAM model may have greater effect on female gender to trigger the perception of Ease of Use.