PENSAMENTO A3: ferramenta de melhoria contínua aplicada em uma fábrica de luminárias

Abstract

The Toyota company came up with a new concept of quality, in which the Lean system was developed, whose main characteristic is the search for continuous improvement. An industrial model that follows this methodology is always in search of new ideas and the A3 thought developed by the same company will help to create new proposals for quality improvement. A3 is a tool for reporting the activity of collecting information, providing project status reports and proposing problem solving, and is so called because it is written on A3 size paper. Based on this concept, this paper aims to demonstrate and evaluate the application of an A3 report developed in a luminaire production industry, based on the construction of the report, a problem of non-conformity arising from an error in the process, searching through this report actions to remedy the defects and reach a proposal of quality improvement in the products and processes in the production of luminaires. In order to achieve the proposed objective, it is necessary to create a multifunctional team capable of analyzing problems and thus contribute to the proposals and decision making so that the incidences of nonconformities in the processes diminish or end.