CONTROLE ESTATÍSTICO DE PROCESSO: estudo de caso para demonstrar a eficácia da ferramenta CEP no processo produtivo de extrusão de borracha

Abstract

This paper explores the use of the methodology of statistical control of processes -CEP, with the objective of reducing the index of problems of high load of understanding in the door trim produced by an automotive seal industry. The study was approached due to the fact that it was verified the opportunity to improve the process and a greater control in the product produced. The part outside the specified one generates an additional cost to the company, in which diminishes the commercial competitiveness and reduces the satisfaction of the clients. It will demonstrate the implementation of the tool in the industry from the timeline to the final result of satisfactory. The objective of this work is to show that when the tool is correctly applied in any branch, it increases customer satisfaction and reduces the number of complaints.