GESTÃO DA ROTINA DIÁRIA DO INDICADOR DEC DA DISTRIBUIÇÃO DE ENERGIA ELÉTRICA

Abstract

In view of the requirements of the electricity distribution regulator (ANNEL) to Minas Gerais energy company (CEMIG) has as its objective the distribution of energy electrical power, focus on customer service excellence and productivity. For this, the quality management method called “Quality Control” is being used. Total Quality (TQC) “for the control and monitoring of the duration indicators equivalent to consumer unit interruption (DEC) and equivalent frequency of unit interruption (FEC) for the purpose that everyone benefits from the company with good productivity, highly efficient and knowledgeable employees, well-served customers and satisfied and guaranteed vendors. TQC is a management tool for quality that consists in making each employee aware of his / her position and duties within the company, making it clear where each employee should act. This knowledge disseminated to operational employees even at the management level, all of which contribute to a systematic problem monitoring process or simply an opportunity to improve the services performed. Data is analyzed with help other tools such as the pareto chart, PDCA (Planning, Execution and action / standardization), 5W2H, and other commonly used charts. With this the problems of day by day can be resolved more quickly and effectively. This whole process ends up summarizing process standardization, quality control, monitoring and improvements.