APLICAÇÃO DAS FERRAMENTAS DIAGRAMA DE ISHIKAWA E 5W2H: um estudo de caso em uma microempresa de móveis no Sul de Minas

Abstract

This research aims the implementation of the quality control tools: Ishikawa and 5W2H diagram in the management of a microenterprise located in the South of Minas. The company has been established in the market for more than thirty years, and its way of managing its stock has flaws, once it is done manually; due to the lack in the search for new knowledge and application of new methods. This fact is considerable that the microenterprises assimilate the operation of the methods and tools for the internal organization projecting its improvement and competitiveness in the market. The general objective of this research will be to analyze the results of the application of the tools through a case study, whose analysis of the object of study will explain how and why it occurs, in this way, identify the problems that influence the inventory management data will be collected through routine observations and focused unstructured interviews.