CÍRCULO DE CONTROLE DA QUALIDADE EM EMPRESA DO SETOR METALURGICO

Abstract

This work demonstrates the application of the Quality Control Circle in a company in the Metallurgical Sector. Such an approach is necessary in a scenario where the market demands from companies the search for quality in processes and this can be achieved by the company's own employees. The objective is to demonstrate the development of an improvement project in a drawing and enameling process, to present and describe the tools that have been applied. This study was achieved through an action research, where in this type of project the participants are executing cooperatively. The study was divided into stages of project planning, where first there was a study to obtain data, analysis of the data, feasibility of proposals for improvements and lastly standardization of the new process, so that it is accurate and so that the results obtained are real . An analysis proved that it is possible to achieve the objectives and planned results through a well-structured project and using conventional quality tools. The practical project design helps the company to maintain its competitive level in the market, since they are always focused on optimizing processes.