APLICAÇÃO DAS FERRAMENTAS DA QUALIDADE PARA SOLUÇÃO DE PROBLEMAS EM EMBALAGENS DE UMA INDÚSTRIA DE MÓVEIS: um estudo de caso

Abstract

The packaging is a suitable and planned way for packaging and protection of goods and allows it to arrive intact at people's homes, thus ensuring consumer satisfaction for brands and their loyalty. Therefore, the objective of the work performed is to present strategies for solving non-conformities in upholstery packaging, contributing to the optimization and maintenance of customer satisfaction. The search for defect-free products is a global constant for users. In the furniture sector, this premise is no different, therefore, this objective research through the use of quality tools, proposing solutions for non-conformities indicated by consumers in upholstery packaging of a company located in the south of Minas Gerais. The problem solved is classified based on a bibliographic search, followed by a case study, because together with the professionals of the quality sector and all the branches, the defects that currently persist in the upholstery were raised in the packaging process. And after all this survey, a new procedure was presented to all those involved in the sector to verify the reasons for the complaints. From the information obtained, it is concluded that the objectives proposed in this work were to identify, study the failures and present to the board the new procedure to be carried out from next year with new standards and different concepts to reduce the number of complaints