POPS – PROCEDIMENTO OPERACIONAL PADRÃO EM SERVIÇO DE EMERGÊNCIA

Abstract

This work aims to observe the POP – Procedimento Operacional Padrão (SOP - Standard Operating Procedure). This approach is necessary to improve user services in the sector, preparing the nursing personnel, standardizing the service method and reducing mortality. The objective of this study is to identify the benefits and malefactions of the use and creation of POP within the urgency and emergency services. A literature review of books and articles was done and a database from SCIELO was used as well as from books and online journals. In the analysis a higher market and user demand was observed regarding the quality of health care that has been provided. Thus the standardization of management and care activities in health services has become an obligation and an institutional necessity. The implementation of standardization and uniformity of activities aims to ensure safety rates and quality in care practice in user service management, as well as in the professional performance of the nursing service. The POP (SOP – Standard Operating Procedure) is a handbook in which each activity in a standardized and systematic way is described. It is important in health care practice as it ensures consistent results, allows synthesizing information, improves work performance and promotes knowledge to improve the practice. In emergency and urgency situations it minimizes the occurrence of deviations in the accomplishment of procedures, providing increased predictability of its results, decreasing variations. It also contributes to user satisfaction, increasing the credibility of the institution.