SEIS SIGMA E AS DIFICULDADES DE IMPLANTAÇÃO NAS INDÚSTRIAS BRASILEIRAS

Abstract

Quality improvement due to increased competitiveness in companies has become a clear reality for those who wish to remain active in the labor market. For this to happen, approaches such as Six Sigma, which propose the improvement of quality in order to meet these objectives, find in these environments the conditions conducive to their use. However, what is observed is an overvaluation of this quality improvement approach as a way of eliminating the barriers that impede the increase of competitiveness. This fact can be evidenced based on the advertisement of its successful application in large companies with high level of maturity of these, that are able to solve their problems through any proven methodology, but that do not produce the same effect in companies with less understanding of their processes, which constitute the vast majority that seeks an approach such as Six Sigma, the solution to their problems, whether process or organizational. This work has as proposal the research and analysis of the difficulties of implementing the Six Sigma program in the Brazilian industry, taking into account the relations between the organizational culture and the method, and for the implantation to take place in a positive way it is necessary a great cultural change of all involved.