A APLICAÇÃO DO MÉTODO PDCA NO SETOR DE DESENVOLVIMENTO DE PRODUTOS: um estudo de caso realizado em uma indústria têxtil do sul de Minas Gerais

Abstract

The present study aims to present the application of the PDCA cycle to help identify problems in the product development sector in a textile industry located in Três Pontas - MG, to introduce possible improvements through the use of quality tools. Such an approach is justified in order to identify the problems that are occurring in the sector and to solve them in a timely manner to design products that specifically meet customer needs, to ensure the survival of the company through continuous profit in the field of quality and don’t allow the problem to recur. The objective of this project was to improve the development sector's cost, arts and registration processes, to better distribute functions among employees and to find the root causes of problems that occur in the sector. The study demonstrated the importance of planning, execution, verification and action of production processes and quality in service. This purpose was obtained through a case study, where field visits took place in the textile industry for data collection and interviews. The use of this method improved the structure and planning of sector tasks, the work environment and the reduction of internal complaints, losses and rework.