GESTÃO DE MUDANÇAS DE TECNOLOGIA DA INFORMAÇÃO: Como a gestão de mudanças utilizando Scrum e Kanban foi aplicada para gestão de TI.

Abstract

This study describes the work carried out to implement the information technology demand management project in a company located in Eloi Mendes - MG. Such an approach is due to the fact that the company does not have an agile demand development management. The general objective is to provide control over information technology demands, applying agile frameworks and approval methods for each stage of the request within the IT sector (Information Technology), the intention is to evolve internal processes and facilitate the prioritization of requests. To obtain the results, the Scrum and Kanban methodologies were used as a study, with Scrum used as a reference for a management and demand control framework and Kanban to control each stage of the request's life within the IT sector (Information Technology). The analysis showed that the company had a relative evolution after the implementation of the mentioned theme, it was possible to reduce the delivery time of requests, keep stakeholders present during the evolution of demands and obtain data for management to make decisions based on indicators.