GESTÃO DE PROJETO PARA ADAPTAÇÃO AO E-COMMERCE: estudo de caso em um operador logístico

Abstract

The project aims to improve the management of logistics operations in an effective and agile way, with completion scheduled for October 2023, thanks to a solid schedule and active collaboration between the quality, operations and IT teams. The study highlights the importance of logistics operators and the impact of e-commerce on the sector, contextualizing the project, which also addresses the adoption of warehouse management systems (WMS) in compliance with RDC 430. The process involved a detailed analysis of integrations systemic aspects of each client, resulting in the formulation of a plan aligned with deadlines stipulated by the board. Customers were strategically grouped, prioritizing those with greater movement in the warehouse and loads under health surveillance. The implemented integration generated significant benefits, passing audits, optimizing processes and reducing non-conformities caused by manual procedures. After the integration of current customers, the need for a new protocol arose. The active participation of the IT and Quality departments in commercial meetings prior to customer operations allowed the alignment of expectations and the standardization of procedures, enabling automatic integrations. This innovative approach has not only strengthened customer relationships, but also improved system performance and compliance, meeting market demands for efficiency and competitiveness.