MECANISMO DE GOVERNANÇA DE TI COMO FONTE DE AGREGAÇÃO DE VALOR AOS NEGÓCIOS: estudo de caso em empresa de grande porte

Abstract

The growing appreciation of Information Technology (IT) as an essential contributor to competitive advantage highlights its indispensable role in increasing business value. Effective implementation of IT Governance (ITG) mechanisms, which encompass accountability structures, control processes, communication protocols and decision rights, fosters the convergence of IT and business objectives. This alignment is particularly crucial for companies, where increasing commercial value is a possibility. However, companies face challenges in implementing ITG due to resource constraints, communication obstacles, resistance to change, and technological complexity. The present study investigates these complex dynamics in a large industry in the south of Minas Gerais, Brazil, examining the adoption of ITG mechanisms as a means of enhancing business value through IT. An interpretivist approach characterizes the inductive qualitative study, using a case study to explore the interrelationships between ITG mechanisms, IT resources and business value. Four hypotheses are presented, shedding light on the intricate relationships between these elements. The conclusions indicate that ITG mechanisms have a positive impact on the value of IT businesses, despite presenting identifiable weaknesses and areas for improvement. Improving alignment between IT and business can be achieved by addressing these deficiencies, mitigating risks such as lack of motivation among IT professionals and resistance to change.