APLICAÇÃO DE FERRAMENTAS DA QUALIDADE PARA REDUÇÃO DE RETRABALHO EM UMA INDÚSTRIA AUTOMOBILÍSTICA

Abstract

This work addresses a case study of an automobile industry, for an investigation of the occurrence of the defect of marks hit on the wheels and what will be the most correct solution that we must take. We initially discussed the specific defect found in the wheels. We describe below what the investigation method will be. This case study aimed to use evaluation criteria and revealed several possibilities for diagnosing the problem. In response to this situation, we propose to use some quality tools. These models are generic and adaptable to different situations. We postulate that improving the quality of the process will directly impact customer satisfaction.